Response target
Urgent access and connection issues: within 24 hours. Routine requests: within 72 hours.
Direct line to the team
VoidStorm Support
Connection trouble, a launcher issue or a gameplay bug? Send one private ticket and track the answer with your own access code.
Private by design
We never ask for your game password. Your IP is stored only as a one-way hash for abuse prevention.
01
Create a ticket
Give us enough detail to reproduce the issue. Never include a password, recovery code or private key.
02
Check an existing ticket
Enter the ticket ID and private access code you received when it was created.